Exactly two years after the introduction of Nexa premium outlets, Maruti Suzuki is now set to introduce premium service centres under the same brand name. The automaker on Wednesday launched first of these in Gurugram, Haryana. Being built on the same ‘monochrome’ theme, the look and feel of the service centres are quite similar to that of the Nexa showrooms.
As per the carmaker, they’ve worked extensively on three core factors – Technology, Design and Experience – which helps in delivering a service experience like never before. The layout of these workshops have been designed keeping the best of customer comfort in mind and gets a plush waiting lounge with amenities like tea, snacks, WiFi and Know It Yourself (KIY) car tutorial videos on iPads. The lounge also comes with a glass wall from where the customers can see their cars being worked upon. Read – Maruti Suzuki Becomes India’s Largest UV Maker In Q1 FY18
Alongside these new workshops, Maruti Suzuki has also Introduced a new My Nexa mobile application that allows customers to book a service appointment in advance. Also, this app will keep a track on the car’s health and keep sending regular updates for hassle free driving experience. Check Out – India’s First Restomodded Maruti SS80
Kenichi Ayukawa, Managing Director and CEO, Maruti Suzuki, said, “About three years ago, we resolved to transform ourselves to redefine the customer experience and attract new categories of customers. NEXA was a first, important step in Maruti Suzuki’s transformation journey. It has been appreciated by customers. Listening to customers, we have now created NEXA Service to take forward that promise.”
“Plush workshops with premium lounges and use of digital technology to enhance customer service and transparency will be the defining elements of NEXA Service. I am sure customers will like NEXA Service as well,” he added.
While Nexa outlets only retail specific offerings like Baleno, Ignis, S-Cross and Ciaz, the Nexa service centres, on the other hand, will cater to the entire Maruti Suzuki portfolio. So, even an Alto customer can get his/her serviced at a Nexa workshop. Yes, service on these workshops will be slightly (10-15%) expensive than the regular workshops. Read – This Custom Convertible Is Actually A Maruti 800
The first-of-its kind Nexa service workshop is now operational at Sector 14, Gurugram, while the automaker plan to open 70 such workshops by the end of this fiscal year & 300 workshops by 2020.