Hyundai, Tata top JD Power Customer Service Index 2019
Hyundai Motor India Ltd, the country’s second largest carmaker and largest exporter has been ranked No. 1 in 2019 JD Power After-Sales Customer Service Index (CSI) Study. Hyundai top the JD Power customer service index for the third time in a row. The homegrown automaker, Tata Motors stood second in the customer satisfaction index.
The study examined customer’s service satisfaction in the mass market segment and brand’s performance for a period of last one year. In 2019 study, Hyundai ranked highest and scored 903 points out of 1000. Tata Motors score 870 points, while Mahindra claims the third spot with 863 points out of 1000. Other makers listed in the study in terms of ratings include Toyota, Volkswagen, Ford, Nissan, Datsun.
Surprisingly, India’s largest carmaker Maruti Suzuki stood 9th in the list of JD Power Customer Service Index 2019. The Indo-Japanese brand score 799 points out of 1000. This was followed by Honda and Renault with poorer ratings of 796 and 787 respectively.
Commenting on the Achievement, Mr. S.S. Kim, MD & CEO, Hyundai Motor India Ltd. said, “We are overwhelmed and delighted to be ranked as No. 1 in the J D Power Customer Service Index (CSI) for the 3rd consecutive year. As a Customer Centric brand, we are committed to deliver most appropriate and relevant solutions to customers offering Quality Time to make their life a ‘Happy Life’. As a Lifetime Partner and beyond, Hyundai is committed to extend Best Service Experience for its valued customers in India.”
