Mercedes-Benz India has announced a slew of After-Sales measures in an effort to assist the flood affected customers in Mumbai.The company has prepared a cross-functional task force from the After-Sales team to support the customers whose vehicles have been affected in the sudden Mumbai inundations, on Tuesday, 29th August. This cross-functional team is assessing the impact and preparing an action plan which is short to long term in nature.
Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, “The sudden Mumbai floods was distressing and we hope the situation normalizes soon. As a customer centric brand, we wanted to extend our customers and our dealer partners in Mumbai, with immediate support in the areas related to AfterSales, including replacement of parts, service and also insurance claims. It is our utmost priority to get the customer vehicles back on the road, at the earliest. We have formed a cross functional task force at Mercedes-Benz India, who are working at a war footing towards this. In addition, Mercedes-Benz India has decided to procure the required parts from Germany and Singapore by air and will not pass this extra shipping cost to our customers. We aim to provide complete peace of mind to the customers round the clock with our benchmark service standards.” Also Read –Mercedes-Benz Celebrates 70th Independence Day With GLC ‘Celebration Edition’
Adding to it, Mercedes-Benz’s partner Allianz Global is recovering the affected vehicles and the retail network teams have committed additional manpower to support the customers. Both dealers in Mumbai have offered to absorb towing charges for cars recovered via Allianz Global. Besides, Mercedes dealer partners from neighbouring markets have come forward in deploying their trained experts to assist the Mumbai dealers in servicing the affected vehicles.
An array of After-Sales initiatives includes the following:
– Earliest recovery of affected vehicle via Allianz Global.
– Both dealers in Mumbai to waive off towing charges, if applicable, for cars recovered via Allianz Global.
– Special discounts for spare parts.
– Procuring parts via air and the shipment charges will not be passed on to customers.
– Faster processing of MB insurance claims
– Designated teams at both dealerships for quicker turnaround time
– Neighbouring dealers to support by providing trained manpower, parts etc.
– Mercedes-Benz Technical Experts to supervise dealers and also offer consulting to customers whenever required
