Maruti Suzuki India Limited has finally opened its dealerships and start delivering cars to waiting customers. The company has put in place a comprehensive standard operating procedure (SoP) for its dealerships across the country. The process ensures highest level of hygiene and sanitization across all its showrooms for the safety of its customers and employees.
The new COVID-19 SoP designed by the team of experts at Maruti Suzuki encapsulates all the facets of customer interactions. From the time a customer walks into the showroom, till the final delivery of the vehicle — all processes have been scientifically studied. Adequate measures have been taken to offer a safe, hygienic and a virus free environment to customers.
Customers can also choose their cars and accessories digitally using the official Maruti Suzuki website and NEXA experience website. All the documentations works can also be done digitally. The dealerships will also carry out complete sterilization of the test-drive vehicles before aligning it for the customers ensuring maximum safety. One individual will be allowed to take the test drive with the relationship manager sitting in the back row.
Maruti Suzuki now offers the convenience of door step delivery of cars. All staff visiting customer’s home will follow safety protocols – including wearing masks and carrying sanitizers. All cars will be fully disinfected before delivery. In case of delivery from showrooms, limited persons would be encouraged. The showrooms will have hand-sanitizers at every touchpoint.