India’s largest refiner and fossil fuel retailer, Indian Oil Corporation (IOC) has started home delivery of the fuel in Pune. Initially, however, IOC will deliver fuel for diesel cars only. With this move, Pune becomes the second Indian city where one can get fuel delivery at doorstep. IOC also aims to expand this service across the nation.
Just so you know, the IT hub – Bengaluru is the first city to get this service where it was commenced by Mypetrolpump in June, 2017. However, the service was halted by the company due to a circular issued by the Petroleum and Explosive Safety Oragnisation (PESO). As per the PESO’s circular, it is illegal to supply petroleum products at customer’s site without any guidelines pertaining to safety/procedures and it’s dangerous for public and property.
The idea of fuel home delivery was first proposed by Petroleum Minister, Dharmendra Pradhan in April, 2017. The intention behind this service is to encourage people for online or digital transactions. In addition, it will be quite convenient for customers to get fuel delivery at doorstep rather than standing in long queues at fuel stations (especially in metro cities).
For customers’ convenience, Union Petroleum Ministry introduced ‘MoPNG e-Seva’ – a dedicated grievances redressal social media platform for all queries and complaints related to Oil and Gas Sector. This service was the part of the government’s agenda of digital interface. It’s a single-point interface for all customers to contact governmental body for addressing their issues. The assigned team includes Nodal officers from oil companies and allied services.